Shipping policy
Last Updated: 26/11/2025
At Walker House (operated by JP Global Goods Limited), we are committed to providing a reliable and transparent delivery experience for customers in the United States, Canada, United Kingdom, Australia, and New Zealand. This Shipping Policy outlines our delivery coverage, processing times, shipping methods, and customer support process.
SHIPPING LOCATIONS
We currently ship to:
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United Kingdom (England, Scotland, Wales, Northern Ireland)
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United States
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Canada
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Australia
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New Zealand
Delivery timelines reflect international sourcing combined with each country’s local delivery standards.
Products may be shipped from approved manufacturing or logistics partners outside the destination country before final delivery.
Walker House remains fully responsible for order fulfilment, delivery support, and customer service for all orders placed on walkerhouseco.com.
DELIVERY METHOD & TIMES
All orders are shipped using a tracked delivery service, providing end-to-end tracking and delivery notifications via email and/or SMS.
Estimated Delivery Timeline by Region
| Region | Order Handling | Transit Time | Total Delivery (Estimate) |
|---|---|---|---|
| UK | 1–2 business days | 6–8 business days | 7–10 business days |
| USA | 1–2 business days | 8–12 business days | 9–14 business days |
| Canada | 1–2 business days | 10–14 business days | 11–16 business days |
| Australia | 1–2 business days | 12–18 business days | 13–20 business days |
| New Zealand | 1–2 business days | 12–18 business days | 13–20 business days |
Delivery times are estimates and may vary due to seasonal demand, customs, public holidays, or courier delays.
SHIPPING COSTS
We offer clear and simple shipping:
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Free shipping on orders within the UK
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Standard international shipping rates apply for USA, Canada, Australia, and New Zealand
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No hidden fees or extra charges
Shipping costs will be calculated at checkout.
TRACKING YOUR ORDER
Once your order is dispatched, you’ll receive a confirmation email containing:
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Your tracking number
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A tracking link
You can track your parcel using the link in your dispatch email or via our Track Your Order page.
DELIVERY ISSUES
If you experience any delivery issues, please contact us immediately. This includes:
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Delayed deliveries
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Missing parcels
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Orders marked as delivered but not received
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Items damaged during transit
We will liaise directly with the courier on your behalf to resolve the issue quickly.
QUESTIONS OR SUPPORT
If you need assistance with shipping or delivery, our support team is here to help.
Contact Information
Store Name: Walker House
Legal Entity: JP Global Goods Limited
Registered Address:
Grosvenor House
11 St Paul’s Square
Birmingham
B3 1RB
United Kingdom
Email: support@walkerhouseco.com
Phone: +44 7564 428800
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (GMT/BST)
Response Time: 1–2 business days