Billing Terms and Conditions

This Payment Policy explains how payments are accepted and processed when you make a purchase from Walker House, operated by JP Global Goods Limited. By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

To provide a smooth and secure checkout experience, we accept the following payment options:

Credit & Debit Cards

  • Visa

  • MasterCard

  • American Express

  • Other major card providers supported by our payment gateway

Digital Wallets

  • PayPal

  • Apple Pay

  • Google Pay
    (Availability may vary depending on your device and browser)

Buy Now, Pay Later

  • Where available, UK-approved instalment or “buy now, pay later” options may be offered at checkout

Bank Transfers

All payments are processed in Great British Pounds (£ GBP).

2. Payment Processing

  • Full payment is required at the time of purchase

  • Orders will not be processed or dispatched until payment has been successfully authorised and received

  • If a payment is declined or fails, the order will not be confirmed and will be automatically cancelled

3. Pricing & Currency

  • All prices listed on our website are in GBP (£)

  • Prices are subject to change without notice

  • Any applicable VAT and shipping fees (where relevant) are calculated and clearly displayed at checkout before payment is completed

4. Secure Payment Processing

Your payment security is important to us.

  • Our website uses industry-standard SSL encryption

  • Payments are processed through trusted third-party providers such as Shopify Payments and PayPal

  • Walker House does not store your card details on its servers

  • All sensitive payment information is handled securely by certified payment processors

5. Refunds & Chargebacks

  • Refunds are issued strictly in accordance with our Return & Refund Policy

  • If you experience any issues with your order, please contact us before initiating a chargeback—we’re here to help resolve concerns quickly

  • Fraudulent or unauthorised chargebacks may result in account suspension, and we reserve the right to dispute such claims with the payment provider

6. Fraud Prevention

To protect our customers and our business, Walker House may:

  • Cancel or place orders on hold if suspicious activity is detected

  • Request additional identity verification for high-value or flagged transactions

  • Decline orders that do not meet our security requirements

These measures help ensure a safe and secure shopping experience for everyone.

7. Contact Information

If you have any questions about payments, billing, or transaction security, please contact us:

Store Name: Walker House
Legal Entity: JP Global Goods Limited

Registered Address:
Grosvenor House
11 St Paul’s Square
Birmingham
B3 1RB
United Kingdom

Email: support@walkerhouseco.com

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (GMT/BST)

Response Time: 1–2 business days