Frequent Asked Questions

Here you’ll find clear answers to the most common questions about orders, shipping, returns, and more.
If you need personalised assistance, our customer support team is always happy to help.

General Questions

1. How long will it take to receive my order?

Delivery times within the United Kingdom:

  • Order Processing: 1–2 business days

  • Shipping Transit: 6–8 business days (tracked delivery)

  • Estimated Total Delivery Time: 7–10 business days from order placement

For more information, please see our Shipping Policy.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders above $100 within the United States.
Full details are available in our Shipping Policy.

3. Where is Walker House located?

Walker House is a UK-based online retailer operated by JP Global Goods Limited, serving customers exclusively within the United States.

4. Do you ship internationally?

Yes. At this time, we ship within the United States, Europe, United Kingdom and Australia. 

5. Do you have a physical store?

We operate exclusively online. This allows us to keep prices competitive and offer a curated selection without traditional retail overhead.

6. Can I place a bulk order?

Yes. We accept bulk or wholesale orders.
Please contact support@walkerhouseco.com to discuss availability and pricing.

7. How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email with your tracking number and tracking link.
You can also track your order via the Track Your Order page on our website.

Orders, Returns & Refunds

8. What if I receive a defective or damaged product?

If your item arrives defective, damaged, or incorrect, we’ll replace it or issue a full refund at no cost to you.

Please contact us within 30 days of delivery at support@walkerhouseco.com, including:

  • Your order number

  • Clear photos of the issue

For more details, refer to our Return & Refund Policy.

9. Can I cancel my order after it’s placed?

Yes. Orders can be cancelled within 24 hours of purchase, provided they have not yet been dispatched.

To request a cancellation, contact us as soon as possible:

10. What is your return policy?

We offer a 30-day return window for items that are:

  • Unworn and unused

  • In original condition

  • Returned with all tags and original packaging

Full instructions and eligibility details are available in our Return & Refund Policy.

11. When will I receive my refund?

Once your return is received:

  • Inspection: 2–3 business days

  • Refund Processing: 5–7 business days

  • Bank Posting Time: 3–5 business days

Estimated total refund timeframe: 10–15 business days after we receive your return.

12. Do your products come with a warranty?

Yes. All products include a 30-day warranty covering manufacturing defects in materials or workmanship under normal use.

For full details, please see our Return & Refund Policy.

13. How do I exchange an item?

We do not offer direct exchanges.

To receive a different size or colour:

  1. Return the original item following our return process

  2. Place a new order once your refund has been issued

This ensures the fastest delivery of your replacement item.

Contact Information

14. How can I contact customer support?

You can reach our team using the details below or via our Contact Us page:

  • Email: support@walkerhouseco.com

  • Phone: +44 7564 428800

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT/BST)

  • Email Response Time: 1–2 business days

Phone support is available during business hours. Outside of these times, email is recommended.